SHIPPING & RETURNS
SHIPPING POLICY
RETURN & EXCHANGE POLICY
🚚 Shipping
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We ship across Canada. Processing time is 2-5 business days before shipping.
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Shipping times vary by location; delays caused by carriers are beyond our control.
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You’ll receive a tracking number once your order ships.
🔄 Returns
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All sales are final, except for damaged or defective items.
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If approved for return, the purchaser covers return shipping costs.
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Contact us within 48 hours of delivery with photos for damaged items.
Frequently Asked Questions (FAQ)
🔹 What are your candles made of?
Our candles are made with 100% pure soy wax, free from harmful chemicals, and infused with high-quality fragrance oils.
🔹 Do you offer custom or wholesale orders?
Yes! We offer wholesale pricing and custom labeling for bulk orders. Contact us for details.
🔹 How long do your candles burn?
Burn time varies by size, but our candles typically last between 25-50 hours.
🔹 Do you accept returns?
All sales are final, except for damaged or defective items. If needed, return shipping costs must be covered by the purchaser.
🔹 How long does shipping take?
Processing takes 2-5 business days, and shipping times vary by location. You’ll receive a tracking number when your order ships.
🔹 How can I make my candle last longer?
Trim the wick to ¼ inch before each burn, allow the wax to melt evenly to the edges, and avoid burning for more than 4 hours at a time.
Have more questions? Contact us at contact@candleme.ca! 😊